Privacy Policy
1. Introduction
Your privacy is important to you, which in turn means that it is important to us. Fountain Organics is in the business of handling information securely and we have spent years working out the best ways to protect your personal information.
This Privacy Policy describes exactly how (and why) we collect, use, store and dispose of your personal information. Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable.
When you give us personal information, you can be assured that we do not disclose any of the personal information that we are required to maintain. We make sure that it is safe and secure. This Privacy Policy does not address in detail the ways in which we provide secure storage, except to say that Fountain Organics has developed security processes to the highest standard. Any additional queries or concerns that you may have in relation to the storage of your information is best addressed with an authorized Fountain Organics representative.
The bottom line is that we will only disclose your personal information that we have collected to others if you have given us permission, or if the disclosure relates to the main reason we collected the information and you would reasonably expect us to do so.
2. The kind of information we collect
Customers
As a customer of our dispensary, you are required by state law to provided us with personal information in either a physical or digital format or to process by way of scanning.
Candidates
If you are a job applicant or a potential employee of Fountain Organics then we may be provided with your CV, birth date, contact details and other background information. We may store this information in a secure physical location or in a local data center.
Contractor or Supplier
If you are an individual contractor of Fountain Organics or a representative of a supplier, then Fountain Organics may collect your name, contact details, bank details, state badge ID, background checks and any other information that you have consented to provide and which is reasonably necessary for you to carry out your functions.
3. How we hold or store your information
Customers
Where we store your information as a part of our services or to enable us to provide the services, we have developed security measures at our site and have developed and implemented standard operating procedures that cover the handling and storage of your information. Internally we have developed a set of standards to ensure our policies and procedures meet or exceed industry and government legislative requirements.
In some cases these services may involve digital storage of your information, whether it is in the form of cloud storage, or as a result of scanning. In these cases we use the following measures:
Firewalls and access logging tools that protect against unauthorised access to your data and our network.
Secure work environments and workflow systems that prevent unauthorised access and copying of your personal information.
Secure server and closed network environments.
Encryption of data.
Virus scanning tools.
Ongoing security reviews.
Wherever your personal information is stored, it will only be accessed by authorized personnel only to provide technical support or to carry out other functions reasonably necessary to provide the services. This information will not be disclosed in any other way without your express authorization.
The digital landscape is constantly changing, so while these measures have been successful to date, the nature of the medium means that they cannot be relied upon to always be effective. We will keep striving to maintain the security of your digital personal information.
Suppliers and candidates
We will store the information that you provide us in a secure physical location or on our data servers.
4. Why we collect personal information
We collect personal information from you, or store any information that you give to us, in order for us to carry out the services we provide. We will also use the personal information in order to provide you with news of updated products and services, provide you with news of any marketing campaigns and where it is reasonably necessary for any other related business or marketing purposes.
Having your personal information makes it easier for Fountain Organics to provide services to you and to contact you in a timely manner should we need to.
Other reasons we collect personal information are to:
Manage our business, including hiring staff.
Comply with our legal obligations.
Deal with you as a contractor providing services to Fountain Organics
5. How we collect personal information
Directly from you
We collect most personal information directly from you. For example, the State requires us to maintain your red card information and identification when you visit the store.
From others
If you are a potential candidate, we may receive your CV and other background checks from a recruitment agent.
You may also have directed others to provide personal information to us on your behalf, for example, the results of medical checks and police background checks, if you are a contractor.
If we have knowledge of the personal information provided to us we will take reasonable steps to make sure you are aware that we have your personal information, how we received it and how we will manage it.
Through our website and emails
If you visit the Fountain Organics website, we may collect various non-personal information, such as internet protocol (IP) addresses, the date and time of website visits, the web pages reviewed, any links that you access through emails sent to you and any documents downloaded and the type of browser and operating system used to access the website.
Where such information is collected, it may be used and disclosed by us, but only in an anonymous, aggregated form where no individuals are identified. While this information is not of a personal nature, it may become so when analyzed or aggregated together with other information, which could lead to the identification of an individual. If this was to happen, we will inform you that we hold information that is capable of identifying you.
6. How to access your personal information
You are entitled to request access to the personal information that we may hold (subject to the exceptions which may apply under the Privacy Act, such as where access to such information may pose a threat to someone’s life), or you may simply want to know what sort of personal information we hold and for what purposes and how we collect, hold,
use and disclose that information. If so, you should direct a written request to our Operations Manager at contact@ftain.org and we will respond within a reasonable time. If we refuse to provide you with access to your personal information, we will provide you with reasons for the refusal.
7. What happens if we no longer need your personal information?
Where Fountain Organics no longer needs the personal information, then the information will be permanently deleted from our system.
8. Marketing by Fountain Organics
We market our services using email, mail and phone. We will provide you with clear advice as to how you may opt out of any marketing activities that we conduct, and where you opt in, you will be taken to having consented to us marketing our services to you.
9. Complaints
Any queries or complaints in relation to how we collect, use, disclose, store or destroy your personal information should be directed to the Operations Manager at info@ftain.org. We will take your query or complaint seriously and respond within a reasonable time to address your concerns or questions.
10. Amendment
Fountain Organics reserves the right to amend this Privacy Policy from time to time by posting an updated version of this policy on our web site. Please review it regularly for any changes.
11. More information
For any more information about the Privacy Act or your rights, please visit the website of the Office of the Department of Justice, at https://www.justice.gov/opcl/privacy-act-1974
